Refund policy

We want every Zenith purchase to be one you feel good about. If something is not right, we will make it right.

The short version

  • Skin products carry a 30-day money-back guarantee. Hair products carry a 60-day money-back guarantee. Both are counted from the day your order is delivered.
  • Not satisfied with your results? Message us within your window with your order number and photos, and we will refund you.
  • Wrong, missing, or damaged item? We will replace it right away.
  • Refunds are sent by GCash or bank transfer, usually within 2 to 3 business days of approval.
  • Reach us anytime on Facebook at facebook.com/tryzenithph or by email at hello@tryzenith.ph.

Your guarantee window

Your window is the time you have to try the product and, if it is not right for you, to reach us.

  • Skin: 30 days from delivery.
  • Hair: 60 days from delivery.

Give the product a fair try within that time. If you are not happy, message us on or before the last day of your window. Once the window closes, the guarantee on that order has passed. If you buy again later, your new order comes with its own fresh window.

The Zenith Money-Back Guarantee

We stand behind what our products do. If you use a product as directed and you are not satisfied with your results, we will refund you.

  • Give it a real try. Our products work over time. Hair density in particular builds over weeks, which is why the hair window is 60 days. For the hair line, that is about a full course of use, roughly two bottles of spray. If you complete the course and still do not see results, every bottle is refunded.
  • Just starting out? If you bought a single bottle and are unsure at day 30, that is normal. Finish the course, and if it still does not work for you, we refund it.
  • A reaction is different. If a product irritates your skin or scalp, stop using it and message us right away with photos. We treat reactions as urgent, with no waiting period.
  • Fair for everyone. The guarantee covers each product once per customer, for purchases made through our official channels. This is how we keep the promise genuine and generous for everyone.

Take a "before" photo when you start if you can. It makes a results claim easiest. If you do not have one, that is okay. Your claim still moves with your current photos and your usage details.

How to make a claim

  1. Message us on Facebook or email hello@tryzenith.ph.
  2. Send your order number, tell us what happened, and attach your photos.
  3. We will review and confirm. Once approved, your refund is sent by GCash or bank transfer, usually within 2 to 3 business days. For your security, the receiving account name should match the name on your order.

Returns

For health and hygiene reasons, we do not accept returns of opened products. That is exactly what the money-back guarantee is for: if an opened product did not work for you, you are covered above, with no need to send anything back.

If you have an unopened product you no longer need, message us and we will help you sort it out. Depending on your claim, we may also ask you to return a product as part of our review. If we do, our team will let you know during the process, so please do not send anything back before we have arranged it with you.

Wrong, missing, or damaged items

This is separate from the guarantee, and we fix it fast.

  • Missing an item? We will send it to you.
  • Received the wrong product? We will send the correct one.
  • Arrived damaged? We will send a replacement.

To help us sort these out quickly, please record a full video when you open your parcel, from the sealed package until all the items are shown. This unboxing video is our main proof for missing, wrong, damaged, or leaking items, so we ask for it before we can process these claims. Message us with the video and your order number and we will take care of it.

Cancelling an order

You can cancel anytime before your order ships. We call to confirm every order before we send it, so the easiest way is to let us know on that confirmation call. You can also message us on Facebook or email hello@tryzenith.ph. If your order has already shipped, the simplest path is to accept the delivery and then message us, so we can arrange a return or refund with you properly.

If you bought on Shopee, Lazada, or TikTok Shop

If you are still within the platform's own return window, please file your request through that platform, since they process it directly. If the platform's window has already closed, message us and we will handle your money-back guarantee claim ourselves, under the same terms as above.

How refunds are issued

Most of our orders are cash on delivery, so refunds are sent by GCash or bank transfer to the account you provide, rather than to a card. For your security, the receiving account name should match the name on your order. Once approved, refunds usually arrive within 2 to 3 business days.

Contact us

We are always happy to help.

Your rights

The Zenith Money-Back Guarantee is something we offer on top of your rights as a consumer. It does not take away or limit any rights you have under Philippine law.